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Terms & Conditions

These Terms and Conditions (“T&Cs”) govern the relationship between Booch (“we,” “us,” “our”) and any person or entity (“customer,” “you,” “your”) who purchases our products or services. By placing an order, subscribing to our services, or entering into a contractual agreement with us, you agree to these T&Cs.


1. Definitions

1.1 B2B Customers: Businesses or entities purchasing Booch products for resale or business use under contract.

1.2 B2C Customers: Individuals purchasing Booch products directly through our webstore or special orders.

1.3 Subscription Clients: Customers subscribing to recurring deliveries on a monthly basis with automated billing.

1.4 Products: All beverages or goods offered by Booch.

1.5 Delivery Locations: Designated delivery areas within the UAE, subject to the shipping terms in Section 3.


2. Orders

2.1 Placing Orders:

Orders must be placed via out website, approved electronic systems or as per contractual arrangements. Orders are only considered accepted upon issuance of a confirmation email or invoice from Booch.  All orders are subject to availability. Booch reserves the right to refuse any order at its sole discretion without explanation. 

2.2 Minimum Order Quantities:

  • B2B Customers: Minimum order quantities will be specified in the order form or as per the invoice and must be adhered to. Orders below the minimum threshold will not be processed. 
  • B2C Customers: No minimum order applies, but shipping fees apply unless promotions are in effect.

2.3 Order Confirmation:

Once an order is placed, you will receive an order confirmation. For B2B, contract terms override confirmation details if discrepancies arise.

2.4 Changes or Cancellations

Orders cannot be changed or cancelled once they have been processed for dispatch. Any requests for modifications must be approved by Booch in writing and additional charges may apply at Booch’s sole discretion. 

2.5 Force Majeure

Booch shall not be held liable for non-fulfilment or delays in fulfilling orders due to events beyond its control, including but not limited to natural disasters, pandemics/epidemics, governmental actions or supply chain disruptions. 


3. Delivery

3.1 Shipping Costs:

  • Dubai and Sharjah: 20 AED.
  • All Other Emirates: 30 AED.
  • Promotional Offer: free shipping is available for all orders exceeding a value of 380 AED. Booch reserves the right to modify or terminate this promotion without prior notice and at its sole discretion. 

3.2 Delivery Times:

Booch strives to delivery products within established schemes for each Emirate. B2B deliveries are scheduled as per the agreed order schedule. B2C deliveries adhere to fixed schedules per Emirate. All delivery times are estimates and Booch shall not be held liable for delays caused by circumstances beyond its control. Customers will be notified of any significant delays. Customers must ensure availability at the delivery address to receive the order. If delivery fails due to the customer’s unavailability, redelivery charges may apply. 

3.3 Storage Requirements:

Products must be refrigerated immediately upon receipt to ensure quality. Booch is not liable for spoilage caused by improper storage or delayed refrigeration. 

3.4 Risk of Loss:

Ownership and risk of loss transfers to the customer upon delivery to the specified address or collection point (as applicable). 


4. Payment Terms

4.1 B2B Payment:

Payment terms will be as specified in the order agreed order or contract. Customers must adhere to the payment schedule and method outlined in the order confirmation or contractual agreement. Booch reserves the right to apply late payments fees of 2% per month for overdue invoices. 

4.2 B2C Payment:

Payment must be completed at checkout using the available payment methods (e.g. credit card, online payment gateways). Booch does not accept cash on delivery for any B2C orders. 

4.3 Subscription Payments:

Payments for subscriptions are auto processed on the 1st or 15th of each month based on the chosen cycle. Customers must ensure their payment details are up to date. Booch is not responsible for failed renewals or failed deliveries due to insufficient funds or invalid payment details. 

4.4 Default:

Failure to make timely payments may result in order cancellation, subscription suspension, cancellation of subscriptions, and additional recovery costs including legal action. The customer shall bear all associated costs, including legal and collection fees. 


5. Returns and Refunds

5.1 Returns Policy:

Due to the perishable nature of the products, Booch does not accept returns under any circumstance. 

5.2 Refund Policy:

Refunds are assessed on a case-by-case basis at Booch’s sole discretion and will only be issued in exceptional cases, such as verifiable product defects or material delivery errors. For damaged or defective goods, Booch will provide a replacement upon verification. Refunds are not provided for failure to follow storage requirements or for any omission/default caused by the customer. 

5.3 Notification of Issues:

Claims for damages or defective products must be reported to Booch with 48 hours of delivery. Claims submitted after this period will not be honoured. Supporting evidence, including photographs, must be provided. Booch reserves the right to replace the product or issue store credit as the customers sole resolution. 


6. Subscription Terms

6.1 Subscription Modifications:

Customers may request changes to their subscription (e.g. flavours, quantities) by providing written notice to subscription@booch.ae at least 10 days prior to the next scheduled delivery. 

6.2 Cancellation Policy:

Subscriptions may be cancelled with a minimum of 10 days written notice before the next billing date. Notice must be sent to subscription@booch.ae. Failure to provide the correct notice will result in automatic renewal for the upcoming billing cycle.

6.3 Refunds for Subscriptions:

Refunds for subscriptions are only issued in offered in extenuating circumstances, subject to Booch’s sole discretion. Approved refunds will be processed within 30 business days. 

6.4 Failed Deliveries

In cases where a delivery cannot be made due to incorrect addressed or customer absence, the subscription remains active and charges will not be refunded. 


7. Liability

7.1 Delivery and Shipping Issues:

Booch ensures that products are delivered in a consumable condition to the specified delivery address. Claims for damaged or missing items must be made within 48 hours of delivery. Booch’s liability is limited to replacing the affected items or issuing a credit at its discretion. 

7.2 Limitation of Liability:

To the fullest extent permitted by applicable law, Booch, its affiliates, directors, officers, employees, and agents shall not be liable to the customer or any third party for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, business, goodwill, or data, arising out of or related to:

  • The use or inability to use Booch’s products or services.
  • Delays, failures, or disruptions in delivery caused by factors beyond Booch’s reasonable control, including but not limited to natural disasters, governmental actions, strikes, or third-party courier failures.
  • Spoilage, damage, or contamination of products resulting from improper storage or handling after delivery.
  • Errors or omissions in the content provided through Booch’s website or marketing materials.

Booch’s total liability for any claim, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the customer for the specific product or service that gave rise to the claim. This limitation of liability applies even if Booch has been advised of the possibility of such damages or if the remedy fails of its essential purpose. Nothing in this clause shall exclude or limit Booch’s liability for fraud, wilful misconduct, or any other liability that cannot be limited or excluded under applicable law.


8. Disputes

8.1 Notification of Disputes:

All disputes must be reported in writing to hob@booch.ae within 7 days of the incident. Booch will make reasonable efforts to resolve disputes amicably. 

8.2 Resolution Process:

Disputes will first be addressed through good-faith negotiations. If unresolved, disputes will be referred to arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration language will be English, and the venue shall be Dubai. Arbitration decisions shall be final and binding. 

9. Amendments and Termination

9.1 Amendments to T&Cs:

Booch reserves the right to amend these T&Cs at any time. Updated terms will be published on our website and will take immediate effect unless stated otherwise. 

9.2 Termination of Agreements:

B2B contracts may be terminated according to the terms set within the contract. Subscriptions may be terminated by either party as outlined in Section 6.


10. Miscellaneous

10.1 Governing Law:

These T&Cs are governed by the federal laws of the United Arab Emirates.

10.2 Severability:

If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.3 Entire Agreement:

These T&Cs constitute the entire agreement between Booch and its customers, superseding any prior agreements or communications.